Excalibur Hotel and Casino
3850 Las Vegas Blvd. South
Las Vegas, NV 89109
(877) 750-5464 FREE
About a week ago I was given just 12 hours notice that I would need to take off for Vegas for about 4 days. Since I needed to keep the costs down where I could, I decided to give the Excalibur Hotel and Casino a try. The rooms were inexpensive, and the hotel is conveniently located for my specific needs on this trip. Sadly, that might be the nicest thing I have to say about the Excalibur Hotel and Casino.
Upon arrival I discovered that I’d have to park far away from the Hotel to check-in, unless I’d like to pay for Valet Parking. I did not. I needed to have easy access to my truck, and I didn’t need the added expense of having someone else park my truck. Furthermore, I preferred to have my truck in the garage. The Valet Parking is outside. This meant I’d be parking across the street from the farthest side of the Hotel & Casino possible in relation to the location of my room. And that I’d have to schlep my bags on my own, without the benefit of one of hotels luggage carts as they were reserved for the Valets. Several trips and a Jericho Mile later I made it to my room.
Like most Hotels and Casinos in Vegas, the check-in line is long and it moves slowly. But unlike the more modern hotels on the strip, the Excalibur is doing nothing to abate the smoke in the building. The whole place reeks of it. You are going to have to stand in it to check in; and then walk through it to get just about anywhere while you are there. If you are a non-smoker, chances are you are going to hate this place for the smoke alone. I know that Vegas is something of a Smoker’s Paradise, and that it’s something us non-smokers must deal with when visiting Vegas, but there are definitely other Hotel and Casinos where the smoke is being dealt with much more effectively.
Upon settling in to my room for the evening I noticed that I’d been given a coupon for $10 off tickets to the Tournament of Kings Dinner Show. Since I purchased my tickets online the night before I wondered how I might go about getting a credit for the coupon. When I inquired about that the next morning I learned that I could refund the tickets I had and buy other tickets in seats that weren’t as good. Not because certain seats were unavailable for use with the coupon, but because that’s the only way they could do it. I liked the seats I had and didn’t want to change them; and the computers and/or their operators left me uncomfortable about doing so anyway. So I asked for a credit to be given to my credit card for the amount of the coupon, or even a casino credit for the same amount. But nothing doing. If I was going to benefit from the coupon ($30) I was going to have to give up my good seats and sit somewhere else. No Thank You.
So I sent a quick tweet in an effort to reach someone at the Excalibur that might be able to put and end to all this nonsense and make me happy. And while I did receive a quick return tweet asking what the problem was, I was from that point forward ignored by @ExcaliburVegas. And the problem remains unsolved to this day.
Another problem we encountered was a lack of internet service in our room. We were charged a resort fee for each day of our visit, and part of that fee was to pay for Internet access. We never had any internet during our stay. Likewise, the safe in our room did not work.
Perhaps the most unsettling thing about my stay was the constant trash and dirty dishes that remained in the hallway outside my room for periods of up to 24 hours. One of my neighbors was apparently a fan of room service because there was never a time I walked down the hallway and didn’t see dirty dishes outside his door. They were always there; everyday, all day. They changed from time to time, but there were always dirty dishes on the floor waiting to be collected. I also found plenty of trash like cigarette wrappers in the hallway. The common areas simply aren’t being kept clean. And if they aren’t clean, how clean are other areas of the hotel that are less visible? How clean is the kitchen preparing the meals that used to reside on all those dirty dishes?
Housekeeping did an okay job on keeping the room clean. For the most part they don’t bother arriving until about 3pm, probably taking care of the rooms that are being vacated first. And they didn’t make a lot of effort to make the beds to the same standard on a daily basis that they do when you are checking out. But overall I found the service to be acceptable.
We didn’t spend much time in the room, and I suppose very few people do. But my wife likes to turn the TV on for a short while when returning to the room at night to wind down a bit before turning in. Think was, there really wasn’t any TV. Just ads and infomercials. No real TV channels to be found.
I imagine that most hotels of this size have a problem with water pressure; and probably lack tubs for the same reason. But it’s worth mentioning just the same. The water pressure sucks; the fixtures in the bathroom are old – like everything else; and there is no tub. I didn’t miss the tub, but my wife did. And you might too.
Then there’s the Time Share Sales people. They are all over the place, in the Excalibur and on the surrounding properties. Good Grief! I must have been offered show tickets in exchange for a Time Share pitch 25 times! Which is probably another reason not to buy show tickets online. Just find a salesperson, take the tour and enjoy a free show.
Just prior to checkout, while making multiple trips across a Jericho Mile to get my bags back to my truck, I was approached by a panhandler in the hotel (rode the elevator with him twice before being approached) for $17. On my way out I reported the incident to security and for the most part got ignored. Again. But that seems to be the theme here.